FAQ

What is your shipping policy?

We offer standard shipping within the United States. Our warehouse is located in City of Industry, California. Shipping times and costs may vary based on your location and the size of your order. If you expect the package fast,please reach out to us.

What is your return policy?

We offer a hassle-free return policy within 30 days of purchase.

Pleaset NOTE : Since these coat racks are heavy and shipping cost high :

•The return shipping cost should be paid by buyers if  buyer doesn't like the product or changed their mind.

•If buyer received product damaged/wrong item/with defects, we will cover the shipping-back cost , but products must be in their original condition and package . 

Do you offer international shipping?

We have inventory only in the U.S and can ship fast within the United States.

For other parts of the world, we can ship from China factory , please contact us to get a shipping cost and delivery time information.

What payment methods do you accept?

We accept major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payment via PayPal and bank transfer.

How do I track my order?
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website or through the carrier's website.
Can I cancel my order?
If your order has not yet shipped, you can cancel it by contacting our customer service team. If your order has already shipped, you may need to return the items according to our Returns Policy.
How do I contact customer service if I have a question or concern?
You can contact our customer service team by phone, email, or live chat on our website. Our team is available to assist you with any questions or concerns you may have.